Information We Collect
When you contact us, we collect the details you share: your name, phone number, email address, and the service address where you need furnace repair or maintenance.
If you call our team, we may keep notes about your furnace issue, appointment times, and any follow-up needed to get your heat back on.
Our website may automatically collect basic technical information like your IP address, browser type, and the pages you visit. This helps us keep the site running smoothly and understand what information is most helpful to our customers in Severance and the surrounding area.
How We Use Information
We use your contact details to schedule service, send appointment reminders, and follow up after a repair to make sure your furnace is working the way it should.
Your information helps us provide accurate estimates, answer your questions, and keep a record of the work we have done at your home or business.
We may use your email or phone number to share seasonal maintenance tips or occasional service reminders. You can opt out of these messages at any time by letting us know.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device that help the site function properly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us directly to schedule service.
Analytics and Third-Party Tools
We use analytics tools to see how visitors find and use our website. These tools collect anonymous data such as page views, time on site, and general location. This helps us make sure our website is useful for people looking for furnace repair in Severance, Colorado.
We may also use third-party scheduling or communication tools to manage appointments and send reminders. These providers only access the information needed to perform their services and are required to protect it.
Data Sharing and Disclosure
We do not sell or rent your personal information. We only share it with trusted service providers who help us run our business, such as scheduling software or payment processors, and only to the extent needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we take steps to keep your information protected.
Data Retention
We keep your information for as long as needed to provide services, maintain accurate records, and meet legal or accounting requirements. When your information is no longer needed, we securely delete or anonymize it.
If you would like us to delete your information sooner, contact us and we will honor your request as allowed by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access, and using reputable service providers.
No method of transmission or storage is completely secure, but we work hard to keep your information safe. If you have concerns, please reach out to us directly.
User Rights
You have the right to ask what personal information we hold about you, request corrections, or ask us to delete it. You can also object to certain uses or request that we limit how we use your information.
To exercise any of these rights, contact us using the details below. We will respond promptly and work with you to resolve your request.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new policy on this page with a new effective date.
We encourage you to review this page occasionally. Your continued use of our website or services after changes are posted means you accept the updated policy.